Privacy Policy

Introduction

Welcome to https://claim-car-finance.dreamdwellings.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of any information you share with us. By using our website, applications, or services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://claim-car-finance.dreamdwellings.net
All associated mobile and desktop applications
Services and products offered through these platforms
Any other linked websites or third-party services we refer to or integrate with

Please note that this policy does not extend to external sites, apps, or services accessed via links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in various ways:

As an authorized user: If you use our applications or services, we collect and process your data to facilitate your account management and ensure secure access.
Website visitors: When you visit our websites, we may gather information about your browsing behavior, device details, and location (with consent) to enhance your experience and personalize content.
Communications: We may reach out to you via emails, calls, or text messages (SMS) for newsletters, promotional offers, customer support, or account updates. You can control these communications by following the unsubscribe instructions provided in each message.

Personal Data Collection

We collect several types of personal data to deliver our services and improve your experience:

Account Information: This includes your user name, email address, and password hash for secure login.
Payment Details: We process payment information such as credit/debit card numbers, expiration dates, and billing addresses to facilitate transactions securely.
Financial Records: We may store financial data related to car financing applications, including loan amounts, interest rates, and repayment plans.
Purchase History: Data about your car purchases, lease agreements, or insurance claims is collected for record-keeping and service improvement.
Mobile Device IDs: Unique identifiers from your mobile device help us deliver location-based services and personalize content.
Location Data: With your consent, we access your location to provide relevant local services or offers.
Feedback and Reviews: We encourage user feedback and reviews to enhance our services; any information provided is used to improve our offerings.
Social Media Information: If you choose to log in through social media accounts, we may collect data from these platforms (with your permission) for profile creation and personalization.
Product Interest: Details about products you view or purchase on our site contribute to targeted marketing and improved product recommendations.

Data Collection Methods

We obtain personal data through various means:

User input forms, profiles, and account settings
Automated tracking technologies like cookies, pixel tags, and device fingerprinting
Third-party data providers who share user information for targeted advertising or analytics
Our own analytics and interaction logs

Cookies and Similar Technologies

We use cookies to enhance your browsing experience and provide valuable insights:

Strictly Necessary Cookies: These are essential for website functionality, security, and basic performance. They allow us to recognize you as a user and ensure secure access.
Preference Cookies: We use these to remember your preferences, language settings, and display options to provide a personalized experience.
Analytics Cookies: This category helps us understand how visitors interact with our sites, including metrics on page visits, time spent, and bounce rates. We utilize these insights to optimize content and performance.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

Account Information: Retained indefinitely for user management and account security purposes.
Payment Details: Stored securely for a period of 7 years to meet financial record-keeping obligations.
Financial Records: Retained for the duration required by applicable laws (typically 5-7 years).
Purchase History: Kept for 10 years post-purchase or lease termination for analytics and customer service.
Other Personal Data: Retention periods vary based on the type of data and its purpose; we regularly review and delete unnecessary information.

Your Data Rights

Depending on your jurisdiction, you may have various rights regarding personal data:

Access: You can request access to the personal information we hold about you, along with details about how and why it is being processed.
Rectification: If your data contains errors or inaccuracies, you have the right to request corrections.
Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data from our systems.
Restriction: You can limit how we process your information in specific situations, such as during a data privacy investigation.
Portability: Upon request, we will provide your personal data in a structured format for use with another controller.
Objection: You have the right to object to certain types of processing activities, including direct marketing and profiling.
Non-Discrimination: We are required to treat you fairly and not discriminate against you for exercising your data rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review these updates regularly.

Contact Information

For any questions, concerns, or data-related requests:

Email: [email protected]
Postal Address: [Provide the physical address of your privacy team]

We value your trust in our company, and this Privacy Policy is designed to ensure that your personal information remains secure and private.